Refund and Return Policy
All sales are final.
Orders cannot be changed once they are placed.
Unless a mistake is the directly the fault of Hopland Fabrics, refunds and exchanges are not permitted. Due to the nature of digital printing, any minor flaws less than an inch that will not impact the fabric appearance in its entirety will not be discounted/refunded. If you find flaws in your fabric more than an inch in size, please contact us at email@example.com and include pictures of your fabric if possible.
We print what is supplied by a customer through our custom print option, so if your file is not seamless or has design issues, we can not refund or exchange it. And for our house files and custom files, we print based on customer requested scaling. We will not refund/exchange an order because of incorrect scaling.
Color will differ from print shop to print shop. Printed designs will differ from what you see on your screen due to images on the screen being RGB and our printer printing in CMYK. We will provide consistent color but we can not guarantee a match from another shop. You can always order a sample pack to get an idea of our fabric textures and print capabilities before buying full yardage.
Fabric is known to roll when stretched, washed, etc. so rolling alone is not grounds for a refund/exchange. Our printing process does include washing.